ByteSync Reference Manual

Contacting technical support

You can contact technical support by opening a support ticket related to the question or problem you are experiencing.

Support tickets are only available to bytesyncapp.com Account holders.

To view your tickets or open a new ticket, you can go to https://www.bytesyncapp.com/support/tickets/

Support levels and priority

We offer 2 levels of support:

  • High priority
    For LITE, PROFESSIONAL and ENTERPRISE level subscriptions.
    An initial response will be given within 24 hours after opening your ticket. The resolution of this ticket will then depend on its feasibility and complexity.
  • Low priority
    For FREE level subscriptions.
    An initial response will be given within 28 business hours of opening your ticket. The resolution of this ticket will then depend on its feasibility and complexity, but also on the volume of high priority tickets to process.

Support hours

Support working days and hours are Monday to Friday, 9:00 am to 5:00 pm CET (Central European Time).
Technical support is closed on French public holidays. It may also be closed at other times of the year. These exceptional closing days will be communicated.

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