ByteSync Frequently Asked Questions
ByteSync
What is ByteSync?
ByteSync is a data synchronization and backup solution. Lightweight and very easy to deploy, it offers outstanding analysis capabilities and synchronization performance.
Will ByteSync work on my computer?
ByteSync is available on Windows, Linux and macOS. It requires an Internet connection. See the ByteSync requirements for more information.
Can I use ByteSync for local or remote backup?
Both. In both cases, ByteSync uses rsync, a proven synchronization technology, to provide high synchronization performance.
Do I need to install a server to use the solution?
No. ByteSync operates on servers that we manage in the cloud. Users leverage easy-to-deploy clients, available in portable or installable versions.
What makes ByteSync so fast?
ByteSync integrates a port of rsync, the well-known synchronization solution in the Linux world. Thanks to this, only the differences are transferred during data backups.
What makes ByteSync so easy to deploy?
ByteSync relies on servers in the cloud. The client software uses only outbound HTTPS connections to communicate with each other.
Most of the time, the solution works properly without requiring firewall settings.
Is ByteSync secure?
Yes, connections between client software and servers use HTTPS. Data exchange between session members uses dedicated End-to-End Encryption (E2EE). The server part is based on Microsoft's Azure Cloud and we apply the most rigorous market standards in terms of security.
Can you view the synchronized data?
No. All data exchanged via the software is end-to-end encrypted with AES-256. Neither we, nor our host, nor any third party can read the transferred data.
What are on-demand connection keys?
When you log in to ByteSync, you will be asked for your account email address and serial number. If you are using ByteSync with third parties and do not want to give them this information, you can use on-demand login keys. These are generated by the software and can only be used within the session you have created.
When will the solution be available?
The Open Beta of ByteSync will start at the end of March 2022. At the end of this "full-scale" test phase, the software will be available for regular purchase.
Sales
How much does ByteSync cost?
ByteSync is available in both free and paid subscription versions. The free version is more limited than the paid versions. See ByteSync pricing for more information.
Do you offer a trial version?
We do not offer a trial version as such.
We offer a free version, with limited service, but no time limit. See the features comparison table for more information.
What payment methods do you accept?
ByteSync can only be purchased by credit card.
Is the payment secure?
Yes, payments made on our site are processed in full by Stripe, a globally recognized payment processor.
Can I buy a perpetual license?
No. ByteSync is only available through time-limited, renewable subscriptions. These subscriptions cover use of the software through the cloud, regular updates and access to the support ticket system.
Can I use the solution when my subscription expires?
No, it is not possible to use the solution if your subscription has expired. However, it is possible to take out a free, more limited subscription at any time.
What is the duration of your subscriptions?
We offer monthly and annual subscriptions.
Can I request a refund?
Yes. Within 30 days of your purchase, you can request a refund. We will not ask you the reason, and we will refund you within a few days of your request.
Can I cancel my subscription?
Yes, at any time. The amounts paid will not be refunded. Your subscription will terminate at the end of the term and will not be renewed.
Why is the final price higher than the original price?
Depending on your region, automatically calculated taxes may apply and increase the final price.
What can I do if I reach the quota in my subscription?
Each subscription, from the FREE version to the ENTERPRISE version, has a maximum monthly synchronization volume. Once this quota is reached, it is no longer possible to synchronize data with this license. If you need to synchronize more data than your license quota allows, you will need to purchase another license.
What do you mean by concurrent instance?
A concurrent instance is an instance of the software that is connected to the server.
Is there a limit to the number of installations or deployments?
No, the software can be deployed as many times as you want. Only the number of simultaneous instances is limited. There is no limit of simultaneous instances with an ENTERPRISE subscription.
Account
Is an account required to use the solution?
Yes. You must have a user account at www.bytesyncapp.com to use ByteSync. You must also have a valid subscription. The account email address and subscription serial number are required to log into ByteSync.
How to create an account?
An account is created automatically the first time an order, free or paid, is placed with a new email address.
It is not possible to create an account without ordering a subscription to ByteSync.
Do you share my account information with third parties?
Yes, but only with third parties involved in our commercial, administrative and technical processes. We do not resell any user account data or any of the data manipulated via the software.
What is your privacy policy?
We believe that privacy is important and should be respected.
We are committed to doing everything we can to protect the privacy of our users and to comply with applicable laws.
See our website Privacy Policy and ByteSync Privacy Policy for more information.
Support
Where do I start if I'm having trouble?
DAs a first step, we recommend that you consult the ByteSync Reference Manual. If you cannot find the solution, we invite you to open a support ticket.
I don't have an account yet, can I open a ticket?
No. The ticket system is only available to users who have an account on our website.
Can users of the free version open tickets?
Yes, tickets opened by users with a paid subscription have a high priority. Tickets opened by users with a free subscription have low priority.
What is the difference between high and low priority in ticket processing?
We make every effort to process high priority tickets as quickly as possible.
A high-priority ticket will receive an initial response within 24 business hours. The resolution of this ticket will then depend on its complexity.
A low priority ticket will receive an initial response within 48 business hours. The resolution of this ticket will then depend on its complexity, but also on the volume of high priority tickets to process.
How can I contact technical support?
Technical support can only be contacted via the support ticket system, which is reserved for users with a bytesyncapp.com Account.
We do not provide telephone support.
What are the technical support business hours?
Technical support is provided Monday through Friday, from 9:00 a.m. to 5:00 p.m. CET (Central European Time).
